An error occurred while displaying this card

1

Hi there

I have scheduled report from metabase everyday at 1 AM. However, the past 2 days the report says : an error occurred while displaying this card

Can you please help with this issue?
Currently my metabase version is 0.35.4

2

Hi @calvina, can you go to the pulse that's schedule and run it manually? check the logs to see what's going on when the question runs.

BTW: please upgrade your instance ASAP, the version you're running is extremely old

3

I have run it manually and these are the logs:

"server.proxy$org.eclipse.jetty.server.handler.AbstractHandler$ff19274a.handle(Unknown Source)"],
:context :pulse,
:error "You do not have permissions to view Card 35.",
:row_count 0,
:running_time 0,
:preprocessed nil,
:ex-data {:type :missing-required-permissions},
:data {:rows [], :cols []}}
[a109957a-fc29-4ae6-9715-a502c071404b] 2021-07-19T11:34:19+07:00 ERROR metabase.pulse.render Pulse card render error
[a109957a-fc29-4ae6-9715-a502c071404b] 2021-07-19T11:34:19+07:00 ERROR metabase.pulse.render Pulse card render error
[a109957a-fc29-4ae6-9715-a502c071404b] 2021-07-19T11:34:19+07:00 ERROR metabase.pulse.render Pulse card render error
[a109957a-fc29-4ae6-9715-a502c071404b] 2021-07-19T11:34:19+07:00 ERROR metabase.pulse.render Pulse card render error
[a109957a-fc29-4ae6-9715-a502c071404b] 2021-07-19T11:34:19+07:00 ERROR metabase.pulse.render Pulse card render error
[a109957a-fc29-4ae6-9715-a502c071404b] 2021-07-19T11:34:19+07:00 ERROR metabase.pulse.render Pulse card render error

I notice that the error is caused by permission issues, however we don't do/have any alteration in metabase credentials.

4

maybe you changed any permissions at the data source level or collection level

please, even solving this issue, update the instance ASAP

5

Thanks for your assistance!
Sure! I will coordinate with our IT support team to update it.