Cant access Database

Hi, I have problems accessing the MitraIT Headoffice database. The message error like this:

An SQLException was provoked by the following failure: com.mchange.v2.resourcepool.ResourcePoolException: A ResourcePool cannot acquire a new resource -- the factory or source appears to be down.

I kindly need help. Thank you.

Hi @yoseviano
Post "Diagnostic Info" from Admin > Troubleshooting, and which database type you're connecting to.
And post the full stacktrace from Admin > Troubleshooting > Logs.

Hi,

thank you so much, you already want to help my problem.
Here I attach a picture of the problem.


so when I access to our data (partner IT database), then enter one of the data, but the information does not appear.

Please help.

@yoseviano You are using a very, very old version of Metabase.
I will recommend that you upgrade: https://github.com/metabase/metabase/releases/latest
Remember to backup before upgrading.

this is the log information.

so, all i need just upgrade the verion?

@yoseviano I have no idea what is causing this error, but you are using a Metabase version that is several years old, so it's likely something to do with that.
Upgrade to latest release, use Java 11 and don't use H2 for the application database.
https://github.com/metabase/metabase/releases/latest
https://www.metabase.com/docs/latest/operations-guide/java-versions.html
https://www.metabase.com/docs/latest/operations-guide/migrating-from-h2.html