Data downloaded from card to excel is empty or some columns are missing

Recently, I found a problem when downloading data from metabase to the local。
The data of the card in the dashboard is displayed normally, but when the data is downloaded to excel, the result is empty or some columns are missing.
Only some cards have such problems
Hope to get a reply, thanks!

Diagnostic Info

"browser-info": {
"language": "zh-CN",
"platform": "Win32",
"userAgent": "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/95.0.4638.54 Safari/537.36",
"vendor": "Google Inc."
"system-info": {
"file.encoding": "UTF-8",
"": "OpenJDK Runtime Environment",
"java.runtime.version": "1.8.0_275-b01",
"java.vendor": "Red Hat, Inc.",
"java.vendor.url": "",
"java.version": "1.8.0_275",
"": "OpenJDK 64-Bit Server VM",
"java.vm.version": "25.275-b01",
"": "Linux",
"os.version": "4.18.0-193.28.1.el8_2.x86_64",
"user.language": "en",
"user.timezone": "Asia/Shanghai"
"metabase-info": {
"databases": [
"hosting-env": "unknown",
"application-database": "mysql",
"application-database-details": {
"database": {
"name": "MySQL",
"version": "5.7.25"
"jdbc-driver": {
"name": "MariaDB Connector/J",
"version": "2.6.2"
"run-mode": "prod",
"version": {
"tag": "v0.41.6",
"date": "2022-01-10",
"branch": "release-x.41.x",
"hash": "296635f"
"settings": {
"report-timezone": null

Hi @zhou
Post "Diagnostic Info" from Admin > Troubleshooting.

Hi.I just posted diagnostic info.


  1. Upgrade to Java 11:
  2. Upgrade Metabase: