Mac App constantly crashing

I was using the app consistently for a few days then one day I opened up the app and get the following message continuously:

What version are you running?

Can you open up the system “Console” app and see if starting the app produces an error message?

How do I startup the console app?

it’s the mac OS X Console app.

command+space and typing “console” will bring it up

Here’s the output but somehow it just started randomly working …

4/15/16 12:37:18.414 PM	Metabase[25237]	We've been waiting 2265 seconds, what's going on?
4/15/16 12:37:19.920 PM	Metabase[25237]	😷
4/15/16 12:37:19.921 PM	Metabase[25237]	We've been waiting 2266 seconds, what's going on?
4/15/16 12:37:20.813 PM	Metabase[25237]	😷
4/15/16 12:37:20.813 PM	Metabase[25237]	We've been waiting 2267 seconds, what's going on?
4/15/16 12:37:21.179 PM	WindowServer[187]	send_datagram_available_ping: pid 560 failed to act on a ping it dequeued before timing out.
4/15/16 12:37:22.318 PM	Metabase[25237]	😷
4/15/16 12:37:22.318 PM	Metabase[25237]	We've been waiting 2269 seconds, what's going on?
4/15/16 12:37:22.773 PM	com.apple.xpc.launchd[1]	(com.metabase.Metabase.98912[25237]) Service exited with abnormal code: 1
4/15/16 12:37:24.043 PM	SpotlightNetHelper[456]	tcp_connection_tls_session_error_callback_imp 227 __tcp_connection_tls_session_callback_write_block_invoke.434 error 22
4/15/16 12:37:24.043 PM	SpotlightNetHelper[456]	tcp_connection_tls_session_error_callback_imp 226 __tcp_connection_tls_session_callback_write_block_invoke.434 error 22
4/15/16 12:37:24.158 PM	Spotlight[432]	XPC connection was invalidated
4/15/16 12:37:24.293 PM	Spotlight[432]	XPC connection was invalidated
4/15/16 12:37:24.331 PM	Spotlight[432]	XPC connection was invalidated
4/15/16 12:37:24.399 PM	SpotlightNetHelper[456]	tcp_connection_tls_session_error_callback_imp 229 __tcp_connection_tls_session_callback_write_block_invoke.434 error 22
4/15/16 12:37:24.404 PM	Spotlight[432]	XPC connection was invalidated
4/15/16 12:37:24.976 PM	Metabase[25349]	Using port 13004
4/15/16 12:37:24.976 PM	Metabase[25349]	(re)starting health checker @ 0x7f8498440af0...
4/15/16 12:37:24.976 PM	Metabase[25349]	Deleting /Users/prafulmathur/Library/Application Support/Metabase/metabase.db.lock.db...
4/15/16 12:37:24.976 PM	Metabase[25349]	Starting MetabaseTask @ 0x7f849843fc50...
4/15/16 12:37:24.977 PM	Metabase[25349]	Launching MetabaseTask
MB_DB_FILE='/Users/prafulmathur/Library/Application Support/Metabase/metabase.db' MB_JETTY_PORT=13004 /Applications/Metabase.app/Contents/Resources/jre/bin/java -jar /Applications/Metabase.app/Contents/Resources/metabase.jar
4/15/16 12:37:26.191 PM	Metabase[25349]	😷
4/15/16 12:37:27.424 PM	Metabase[25349]	😷
4/15/16 12:37:29.177 PM	Metabase[25349]	😷
4/15/16 12:37:29.855 PM	Metabase[25349]	😷
4/15/16 12:37:31.323 PM	Metabase[25349]	INFO metabase.core :: Starting Metabase in STANDALONE mode
4/15/16 12:37:31.340 PM	Metabase[25349]	INFO metabase.core :: Launching Embedded Jetty Webserver with config:
{:port 13004}```

Hi.

Having a similar issue. When starting up the Metabase Mac OSX App I get the following error message:
Fatal Error. The Metabase server terminated unexpectedly.

My consolde shows the following.

2016/05/11 6:50:40,960 PM Metabase[9743]: :mask:
2016/05/11 6:50:40,960 PM Metabase[9743]: We’ve been waiting 1072 seconds, what’s going on?
2016/05/11 6:50:41,870 PM Metabase[9743]: :mask:
2016/05/11 6:50:41,870 PM Metabase[9743]: We’ve been waiting 1073 seconds, what’s going on?
2016/05/11 6:50:43,362 PM Metabase[9743]: :mask:
2016/05/11 6:50:43,363 PM Metabase[9743]: We’ve been waiting 1074 seconds, what’s going on?
2016/05/11 6:50:44,587 PM Metabase[9743]: :mask:
2016/05/11 6:50:44,587 PM Metabase[9743]: We’ve been waiting 1076 seconds, what’s going on?
2016/05/11 6:50:44,727 PM com.apple.xpc.launchd[1]: (com.apple.xpc.launchd.oneshot.0x10000028.Metabase[9743]) Service exited with abnormal code: 1

Has anyone found a solution?

Regards.
Bradley

what happened before the section you copy+pasted? Was there a termination message?

Did it ever work on your machine or is this the first time you tried to run it?

Also, what version of Metabase and OS X are you running?

1 Like

Thanks.

This is the first time I’m running Metabase. It’s the latest version of Metabase downloaded yesterday from the website. I’m using Mac OS X El Capitan Version 10.11.5 Beta.

Console from a run today:
2016/05/12 12:49:59,112 PM Metabase[11647]: Using port 13443
2016/05/12 12:49:59,112 PM Metabase[11647]: (re)starting health checker @ 0x7fa2c2d956d0…
2016/05/12 12:49:59,112 PM Metabase[11647]: Starting MetabaseTask @ 0x7fa2c2d91320…
2016/05/12 12:49:59,114 PM Metabase[11647]: Launching MetabaseTask
MB_DB_FILE=’/Users/bradleywattrus/Library/Application Support/Metabase/metabase.db’ MB_JETTY_PORT=13443 /Applications/Metabase.app/Contents/Resources/jre/bin/java -jar /Applications/Metabase.app/Contents/Resources/metabase.jar
2016/05/12 12:49:59,490 PM diagnosticd[11651]: ostraceutil returned error 18176 while linking caches
2016/05/12 12:49:59,653 PM ContainerMetadataExtractor[11654]: CGSConnectionByID: 0 is not a valid connection ID.
2016/05/12 12:49:59,653 PM ContainerMetadataExtractor[11654]: Invalid Connection ID 0
2016/05/12 12:50:00,780 PM Metabase[11647]: :mask:
2016/05/12 12:50:01,782 PM sharedfilelistd[443]: [default] [<CFString 0x7fff7a614e00 [0x7fff7a6cc440]>{contents = “com.apple.LSSharedFileList.RecentApplications”}] List write failed invalid info items: (null) properties: (null)
2016/05/12 12:50:01,782 PM sharedfilelistd[443]: -[ListStore writeListItems:properties:withListIdentifier:notificationHander:] [com.apple.LSSharedFileList.RecentApplications] List write failed invalid info items: (null) properties: (null)
2016/05/12 12:50:01,956 PM Console[11656]: Failed to connect (_consoleX) outlet from (NSApplication) to (ConsoleX): missing setter or instance variable
2016/05/12 12:50:02,083 PM Metabase[11647]: :mask:
2016/05/12 12:50:02,645 PM iconservicesagent[11657]: iconservicesagent launched.
2016/05/12 12:50:02,661 PM iconservicesagent[11657]: Starting service with cache path: /var/folders/cd/0_nds66j7kb0dv6nkdmv15340000gn/C/com.apple.iconservices
2016/05/12 12:50:02,679 PM iconservicesd[11658]: iconservicesd launched.
2016/05/12 12:50:02,679 PM iconservicesd[11658]: Cache path: /Library/Caches/com.apple.iconservices.store
2016/05/12 12:50:02,952 PM Spotlight[686]: XPC connection was invalidated
2016/05/12 12:50:02,981 PM Spotlight[686]: XPC connection was invalidated
2016/05/12 12:50:02,989 PM Spotlight[686]: XPC connection was invalidated
2016/05/12 12:50:02,990 PM Spotlight[686]: XPC connection was invalidated
2016/05/12 12:50:02,991 PM Spotlight[686]: XPC connection was invalidated
2016/05/12 12:50:06,450 PM Metabase[11647]: :mask:
2016/05/12 12:50:06,450 PM Metabase[11647]: :mask:
2016/05/12 12:50:06,450 PM Metabase[11647]: :mask:
2016/05/12 12:50:06,451 PM Metabase[11647]: :mask:
2016/05/12 12:50:09,195 PM sandboxd[11653]: Invalid connection: com.apple.coresymbolicationd
2016/05/12 12:50:09,286 PM Metabase[11647]: :mask:
2016/05/12 12:50:09,392 PM Metabase[11647]: :mask:
2016/05/12 12:50:09,849 PM locationd[87]: NETWORK: requery, 0, 0, 0, 0, 12, items, fQueryRetries, 0, fLastRetryTimestamp, 484742358.6
2016/05/12 12:50:10,091 PM syncdefaultsd[10319]: accountsd has been removed from syncing apps.
2016/05/12 12:50:10,650 PM Metabase[11647]: :mask:
2016/05/12 12:50:17,872 PM Metabase[11647]: :mask:
2016/05/12 12:50:17,873 PM Metabase[11647]: We’ve been waiting 19 seconds, what’s going on?
2016/05/12 12:50:18,123 PM Metabase[11647]: :mask:
2016/05/12 12:50:18,123 PM Metabase[11647]: We’ve been waiting 19 seconds, what’s going on?
2016/05/12 12:50:18,124 PM Metabase[11647]: :mask:
2016/05/12 12:50:18,124 PM Metabase[11647]: We’ve been waiting 19 seconds, what’s going on?
2016/05/12 12:50:18,124 PM Metabase[11647]: :mask:
2016/05/12 12:50:18,124 PM Metabase[11647]: We’ve been waiting 19 seconds, what’s going on?
2016/05/12 12:50:18,124 PM Metabase[11647]: :mask:
2016/05/12 12:50:18,124 PM Metabase[11647]: We’ve been waiting 19 seconds, what’s going on?
2016/05/12 12:50:18,124 PM Metabase[11647]: :mask:
2016/05/12 12:50:18,124 PM Metabase[11647]: We’ve been waiting 19 seconds, what’s going on?
2016/05/12 12:50:19,860 PM Metabase[11647]: :mask:
2016/05/12 12:50:19,860 PM Metabase[11647]: We’ve been waiting 21 seconds, what’s going on?
2016/05/12 12:50:20,099 PM Metabase[11647]: :mask:
2016/05/12 12:50:20,099 PM Metabase[11647]: We’ve been waiting 21 seconds, what’s going on?
2016/05/12 12:50:20,489 PM accountsd[11648]: [Warning] Services all disappeared, removing all accounts
2016/05/12 12:50:20,490 PM accountsd[11648]: [Warning] Services all disappeared, removing all enabled accounts
2016/05/12 12:50:20,490 PM accountsd[11648]: [Warning] Services all disappeared, removing all dependent devices
2016/05/12 12:50:20,993 PM Metabase[11647]: :mask:
2016/05/12 12:50:20,993 PM Metabase[11647]: We’ve been waiting 22 seconds, what’s going on?
2016/05/12 12:50:21,676 PM Metabase[11647]: INFO metabase.core :: Starting Metabase in STANDALONE mode
2016/05/12 12:50:21,822 PM Metabase[11647]: INFO metabase.core :: Launching Embedded Jetty Webserver with config:
{:port 13443}
2016/05/12 12:50:22,107 PM Metabase[11647]: INFO metabase.core :: Starting Metabase version v0.17.0 (6b3ec87 release-0.17.0) …
INFO metabase.core :: System timezone is ‘Africa/Johannesburg’ …
2016/05/12 12:50:23,198 PM Metabase[11647]: DEBUG metabase.driver :: Registered driver :bigquery :truck:
2016/05/12 12:50:23,316 PM Metabase[11647]: DEBUG metabase.driver :: Registered driver :druid :truck:
2016/05/12 12:50:23,390 PM Metabase[11647]: DEBUG metabase.driver :: Registered driver :h2 :truck:
2016/05/12 12:50:23,645 PM Metabase[11647]: :mask:
2016/05/12 12:50:23,647 PM Metabase[11647]: We’ve been waiting 25 seconds, what’s going on?
2016/05/12 12:50:23,648 PM Metabase[11647]: :mask:
2016/05/12 12:50:23,649 PM Metabase[11647]: We’ve been waiting 25 seconds, what’s going on?
2016/05/12 12:50:24,759 PM Metabase[11647]: DEBUG metabase.driver :: Registered driver :mongo :truck:
2016/05/12 12:50:24,773 PM Metabase[11647]: DEBUG metabase.driver :: Registered driver :mysql :truck:
2016/05/12 12:50:24,804 PM Metabase[11647]: DEBUG metabase.driver :: Registered driver :postgres :truck:
2016/05/12 12:50:24,826 PM Metabase[11647]: DEBUG metabase.driver :: Registered driver :redshift :truck:
2016/05/12 12:50:24,898 PM Metabase[11647]: DEBUG metabase.driver :: Registered driver :sqlite :truck:
2016/05/12 12:50:24,945 PM Metabase[11647]: DEBUG metabase.driver :: Registered driver :sqlserver :truck:
2016/05/12 12:50:26,265 PM Metabase[11647]: INFO metabase.db :: Verifying Database Connection …
2016/05/12 12:50:27,583 PM Metabase[11647]: INFO metabase.db :: Verify Database Connection … :white_check_mark:
2016/05/12 12:50:28,045 PM Metabase[11647]: :mask:
2016/05/12 12:50:28,045 PM Metabase[11647]: We’ve been waiting 29 seconds, what’s going on?
2016/05/12 12:50:28,056 PM Metabase[11647]: :mask:
2016/05/12 12:50:28,056 PM Metabase[11647]: We’ve been waiting 29 seconds, what’s going on?
2016/05/12 12:50:28,060 PM Metabase[11647]: :mask:
2016/05/12 12:50:28,061 PM Metabase[11647]: We’ve been waiting 29 seconds, what’s going on?
2016/05/12 12:50:28,062 PM Metabase[11647]: :mask:
2016/05/12 12:50:28,062 PM Metabase[11647]: We’ve been waiting 29 seconds, what’s going on?
2016/05/12 12:50:29,762 PM Metabase[11647]: :mask:
2016/05/12 12:50:29,764 PM Metabase[11647]: We’ve been waiting 31 seconds, what’s going on?
2016/05/12 12:50:29,787 PM sandboxd[11653]: ([11652]) ostraceutil(11652) System Policy: deny forbidden-link-priv
2016/05/12 12:50:29,937 PM sandboxd[11653]: ([11652]) ostraceutil(11652) System Policy: deny forbidden-link-priv
2016/05/12 12:50:30,138 PM sandboxd[11653]: ([11652]) ostraceutil(11652) System Policy: deny forbidden-link-priv

Regards.
Bradley

Can you try restarting your computer and re-launching Metabase?

I’m not sure what’s going on but I suspect the DB file it uses might have been locked by a hanging process

@chris2x Interesting if a crash was caused by a bad query. I have a feeling that it's more to do with heavy load, since that's when most people have seen crashes on the Mac App.

These problems seems to only happen to the Mac App, so I would recommend that you use the JAR-file or Docker container instead.
https://www.metabase.com/learn/getting-started/getting-started/installing.html

It wasn't a bad query and restarting worked