Metabase crashing a lot


we have installed metabase on EBS with more than recommended resources but it is crashing a lot. Only couple of users are using it and it is crashing around 10 times per hour.

What could be the reason? where can I see the logs? is it expected?


Hi @mali

Which version are you using? Please post “Diagnostic Info” from Admin > Troubleshooting.

Does it crash during a specific user action?

You would have to check the logs in your AWS control panel, since that’s where they’re stored for EBS.

Where did you read about “recommended resources”? We only list minimum requirements, since recommended resources depends on amount of data, users, and much more.

Thanks for your reply. Sorry I should use minimum requirements word. Please see below

“browser-info”: {
“language”: “en-US”,
“platform”: “MacIntel”,
“userAgent”: “Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_6) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/81.0.4044.122 Safari/537.36”,
“vendor”: “Google Inc.”
“system-info”: {
“file.encoding”: “UTF-8”,
“”: “OpenJDK Runtime Environment”,
“java.runtime.version”: “11.0.7+10”,
“java.vendor”: “AdoptOpenJDK”,
“java.vendor.url”: “”,
“java.version”: “11.0.7”,
“”: “OpenJDK 64-Bit Server VM”,
“java.vm.version”: “11.0.7+10”,
“”: “Linux”,
“os.version”: “4.14.173-137.229.amzn2.x86_64”,
“user.language”: “en”,
“user.timezone”: “GMT”
“metabase-info”: {
“databases”: [
“hosting-env”: “elastic-beanstalk”,
“application-database”: “postgres”,
“application-database-details”: {
“database”: {
“name”: “PostgreSQL”,
“version”: “11.5”
“jdbc-driver”: {
“name”: “PostgreSQL JDBC Driver”,
“version”: “42.2.8”
“run-mode”: “prod”,
“version”: {
“date”: “2020-04-29”,
“tag”: “v1.35.3”,
“branch”: “enterprise-release-1.35.x”,
“hash”: “10740ae”
“settings”: {
“report-timezone”: null

@mali I would highly recommend that you reach out to the support email, since you’re using Enterprise Edition.
But without logs, it’s close to impossible to know what’s going on.