Struggling to receive emails

My coworker signed our company up to metabase and tried to make a user account on my email, but I am not receiving the activation emails. He nor I are sure why… Any advice?

Can you provide a little more information? Technically speaking, we’re an open source projects and there’s nothing to “sign up” your company for.

Are you running Metabase on Heroku, AWS or your own server?

Do you have an email account you can use to send email? If so, on what provider?

We are running metabase on Heroku. I have tried both (provider: Axxess) and (Microsoft outlook online).

Thank you!