Unable to access Metabase instance

[Mayhul]

We're seeing this error when trying to access our Metabase instance. We had an account with Metabase Cloud. Any insight into what might be happening?

Our instance is https://heartbeat.metabaseapp.com/

[flamber]

Hi @Mayhul
Contact support https://store.metabase.com/support
It's likely caused failed payment.