Unable to download xslx file, tried filtering by date but still error fetching data

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1

Here's the diagnostic info:

{
  "browser-info": {
    "language": "en-US",
    "platform": "Win32",
    "userAgent": "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/142.0.0.0 Safari/537.36",
    "vendor": "Google Inc."
  },
  "metabase-info": {
    "databases": [
      "postgres",
      "h2"
    ],
    "run-mode": "prod",
    "plan-alias": "starter",
    "version": {
      "date": "2025-11-26",
      "tag": "v1.56.17",
      "hash": "1d4f18f"
    },
    "settings": {
      "report-timezone": "America/New_York"
    },
    "hosting-env": "unknown",
    "application-database": "postgres"
  }
}
2

please write to support, you seem to have a paid license of Metabase