An error occurred while displaying this card - email

Hi, for one of my subscriptions to a dashboard, users are getting a mixture of charts but also errors in the body.
Currently the issue if affecting bar charts and funnel charts. Lines, pies and tables appear fine. The body of the email displays the following:


I am running the latest version of Metabase.

Diagnostic Info:
"browser-info": {
"language": "en-GB",
"platform": "Win32",
"userAgent": "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/ Safari/537.36 Edg/118.0.2088.61",
"vendor": "Google Inc."
"system-info": {
"file.encoding": "UTF-8",
"": "OpenJDK Runtime Environment",
"java.runtime.version": "",
"java.vendor": "Eclipse Adoptium",
"java.vendor.url": "",
"java.version": "",
"": "OpenJDK 64-Bit Server VM",
"java.vm.version": "",
"": "Linux",
"os.version": "5.10.192-183.736.amzn2.x86_64",
"user.language": "en",
"user.timezone": "GMT"
"metabase-info": {
"databases": [
"hosting-env": "unknown",
"application-database": "postgres",
"application-database-details": {
"database": {
"name": "PostgreSQL",
"version": "15.3"
"jdbc-driver": {
"name": "PostgreSQL JDBC Driver",
"version": "42.5.4"
"run-mode": "prod",
"version": {
"date": "2023-10-20",
"tag": "v0.47.5",
"branch": "?",
"hash": "e7ee12e"
"settings": {
"report-timezone": null

Do you have the log when the query runs so we can see what’s going on?

Hey Luiggi. Which log specifically are you after? Assume you mean this? - Log


Is there a way to get official support from Metabase on this? Seems like forums isn't the way.

Yes, signing up for the cloud or using a self hosted pro license, the forum support is “best effort”

BTW: your logs are not shown there

That's because I set them to timeout after 24 hours. I will post again. - Troubleshoot log log attached (7 days expiry)

is there an official way to report a bug? Forums clearly isn't the way.

Please post again

Our GitHub issue tracker

here you go (1 month TTL) - logs