Hi there,
We're on Metabase 1.45.2 (Pro plan). I didn't find the email address for VIP support so that's why I am reaching out here.
When using cmd/ctrl+clicking on a query title in a dashboard a new tab opens in the browser but the site can't be reached. Browser versions are up to date and it happens on Mac and Windows machines. We also encountered the same issue on v.1.44. before upgrading.
On Chrome the error message is:
This site can’t be reached
Check if there is a typo in px4sfbrpxzuh5yrnzpnbigbouqwk.
DNS_PROBE_FINISHED_NXDOMAIN
On Firefox the error message is:
Hmm. We’re having trouble finding that site.
Here's the diagnostic info, in case you need it:
{
"browser-info": {
"language": "en-GB",
"platform": "MacIntel",
"userAgent": "Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/109.0.0.0 Safari/537.36",
"vendor": "Google Inc."
},
"system-info": {
"file.encoding": "UTF-8",
"java.runtime.name": "OpenJDK Runtime Environment",
"java.runtime.version": "11.0.11+9-post-Debian-1deb10u1",
"java.vendor": "Debian",
"java.vendor.url": "openjdk-11 - Debian Package Tracker",
"java.version": "11.0.11",
"java.vm.name": "OpenJDK 64-Bit Server VM",
"java.vm.version": "11.0.11+9-post-Debian-1deb10u1",
"os.name": "Linux",
"os.version": "4.9.0-13-amd64",
"user.language": "en",
"user.timezone": "Europe/Zurich"
},
"metabase-info": {
"databases": [
"postgres"
],
"hosting-env": "unknown",
"application-database": "postgres",
"application-database-details": {
"database": {
"name": "PostgreSQL",
"version": "11.12 (Debian 11.12-0+deb10u1)"
},
"jdbc-driver": {
"name": "PostgreSQL JDBC Driver",
"version": "42.5.0"
}
},
"run-mode": "prod",
"version": {
"date": "2023-01-27",
"tag": "v1.45.2.1",
"branch": "release-x.45.2.x",
"hash": "1a59de7"
},
"settings": {
"report-timezone": "Europe/Zurich"
}
}
}