Can't get my metabase to load

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#1

I'll start by saying, I didn't set up my Metabase, I can't code, and I'm just a user and creator of the dashboards. The person that set up the Metabase isn't available anymore unfortunately.

I have a google cloud account that the Metabase instance runs on, which seems to be working ok, but I know very little about it either so I could be missing something.

When I go to the IP address in Chrome like I always have, it says "The site can't be reached" and refused to connect. It's been doing this for 4-5 days now after working fine for a year or more.

Does anyone know what I can do to troubleshoot this? Thanks in advance!

#2

Where is Metabase running though? You mentioned Google Cloud but are you able to access the instance it's running on and check the logs?

#3

Thanks Tony! I'm not sure I know where Metabase is running. I thought it was running on a google cloud docker server and I would access it from an IP address + 3000 link that I had saved in my bookmarks. I'm not aware that it runs somewhere else and how I would access the logs. Can you explain more what else it might be running on and how I would access that? Thanks!