Can't use questions with Athena

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1

Hello everyone :grin:

I successfully created a database connection with Athena, and I can run SQL queries with it.
I was trying to use the Questions to test it but I don't know why tables are kind of unselectable; they appear in the dropdown button when picking up the starting data, but I can't select any table. You can see this problem in the first image attached.
image

I read that to enable this Questions capability I would have to Re-scan the tables that I wanted to query here:

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image918×180 36.3 KB

But I still have these Re-scanned tables unselectable from the Questions tool.
In the Troubleshoot Admin area it shows this message:

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image1920×395 73.7 KB

I also tried to perform the connection to Athena from scratch, but when doing it I waited for 3 days to finish the sync and it didn't finished, so I cancelled it because it seems that it keeps syncing until infinite. So I stopped it by pressing "dissmiss sync spinner manually" and after that I synced manually with "Sync database schema now" and "Re-scan field values now".
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Thanks a lot in advance for any help.
Greetings, Carlos.

2

Hi, which version are you using? also, seems you're a paid customer right?

3

Yes, I'm a paid customer, and this is the diagnosis info in my Admin - Troubleshooting:

{
"browser-info": {
"language": "en-US",
"platform": "MacIntel",
"userAgent": "Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/109.0.0.0 Safari/537.36",
"vendor": "Google Inc."
},
"system-info": {
"file.encoding": "UTF-8",
"java.runtime.name": "OpenJDK Runtime Environment",
"java.runtime.version": "11.0.18+10",
"java.vendor": "Eclipse Adoptium",
"java.vendor.url": "https://adoptium.net/",
"java.version": "11.0.18",
"java.vm.name": "OpenJDK 64-Bit Server VM",
"java.vm.version": "11.0.18+10",
"os.name": "Linux",
"os.version": "5.4.209-116.367.amzn2.x86_64",
"user.language": "en",
"user.timezone": "GMT"
},
"metabase-info": {
"databases": [
"athena",
"h2"
],
"hosting-env": "unknown",
"application-database": "postgres",
"application-database-details": {
"database": {
"name": "PostgreSQL",
"version": "11.13"
},
"jdbc-driver": {
"name": "PostgreSQL JDBC Driver",
"version": "42.5.0"
}
},
"run-mode": "prod",
"version": {
"date": "2023-01-18",
"tag": "v1.45.2.1",
"branch": "release-x.45.2.x",
"hash": "3f73d30"
},
"settings": {
"report-timezone": null
}
}
}

4

@CMSS please write to the support email, as paying customers have support and also we have an SLA for this