Connection error connecting to Snowflake

1

I have a trial Metabase setup going in AWS ElasticBeanstalk that is failing with a very odd error message:

JDBC driver internal error: exception creating result java.lang.NoClassDefFoundError: Could not initialize class net.snowflake.client.jdbc.internal.apache.arrow.memory.RootAllocator at net.snowflake.client.jdbc.SnowflakeResultSetSerializableV1.create(SnowflakeResultSetSerializableV1.java:577). {:message "JDBC driver internal error: exception creating result java.lang.NoClassDefFoundError: Could not initialize class net.snowflake.client.jdbc.internal.apache.arrow.memory.RootAllocator at net.snowflake.client.jdbc.SnowflakeResultSetSerializableV1.create(SnowflakeResultSetSerializableV1.java:577)."

I can confirm we have connectivity to Snowflake because if I use an incorrect username or password, it says so. If I try a bad hostname it will also give me a timeout error.

2

Hi @scubabear68
Post "Diagnostic Info" from Admin > Troubleshooting.

3

"browser-info": {
"language": "en-US",
"platform": "MacIntel",
"userAgent": "Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/15.6 Safari/605.1.15",
"vendor": "Apple Computer, Inc."
},
"system-info": {
"file.encoding": "UTF-8",
"java.runtime.name": "OpenJDK Runtime Environment",
"java.runtime.version": "17.0.4.1+9-LTS",
"java.vendor": "Amazon.com Inc.",
"java.vendor.url": "Amazon Corretto Production-ready distribution of OpenJDK",
"java.version": "17.0.4.1",
"java.vm.name": "OpenJDK 64-Bit Server VM",
"java.vm.version": "17.0.4.1+9-LTS",
"os.name": "Linux",
"os.version": "4.14.291-218.527.amzn2.x86_64",
"user.language": "en",
"user.timezone": "UTC"
},
"metabase-info": {
"databases": [
"h2"
],
"hosting-env": "unknown",
"application-database": "h2",
"application-database-details": {
"database": {
"name": "H2",
"version": "1.4.197 (2018-03-18)"
},
"jdbc-driver": {
"name": "H2 JDBC Driver",
"version": "1.4.197 (2018-03-18)"
}
},
"run-mode": "prod",
"version": {
"date": "2022-09-29",
"tag": "v0.44.4",
"branch": "release-x.44.x",
"hash": "382d728"
},
"settings": {
"report-timezone": null
}
}
}

4

@scubabear68 I'm not sure why you haven't followed our guides:
https://www.metabase.com/docs/latest/installation-and-operation/running-metabase-on-elastic-beanstalk
But change to Java 11, and you absolutely do not want to use H2 as the application database on EB, since you'll lose all data on instance cycle.

5

Thanks, will try and let you know. Using H2 just now because we are playing around with it, will move to Postgres if we do a more serious eval.

6

Thank you, that worked perfectly. And I even went ahead and created a postgres metabase database in place of H2. Thanks for the quick responses.