Dashboard Subscriptions - An error occurred while displaying this card

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1

Hi there

I am trying out Dashboard Subscriptions. However, all the cards display "An error occurred while displaying this card."

Can anyone help?

Thanks!

678×670 9.6 KB

2

Hi @agrigate_jo
Please post "Diagnostic Info" from Admin > Troubleshooting.
Without knowing which version you are using, I'm guessing that you're seeing this issue, which was fixed in 0.38.3:
https://github.com/metabase/metabase/issues/15067

3

Hi @flamber

Thank you for responding so quickly!

Here is my Diagnostic Info:
{
"browser-info": {
"language": "en-US",
"platform": "Win32",
"userAgent": "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36",
"vendor": "Google Inc."
},
"system-info": {
"file.encoding": "UTF-8",
"java.runtime.name": "OpenJDK Runtime Environment",
"java.runtime.version": "11.0.10+9",
"java.vendor": "AdoptOpenJDK",
"java.vendor.url": "https://adoptopenjdk.net/",
"java.version": "11.0.10",
"java.vm.name": "OpenJDK 64-Bit Server VM",
"java.vm.version": "11.0.10+9",
"os.name": "Linux",
"os.version": "4.14.219-164.354.amzn2.x86_64",
"user.language": "en",
"user.timezone": "GMT"
},
"metabase-info": {
"databases": [
"postgres"
],
"hosting-env": "unknown",
"application-database": "postgres",
"application-database-details": {
"database": {
"name": "PostgreSQL",
"version": "11.7"
},
"jdbc-driver": {
"name": "PostgreSQL JDBC Driver",
"version": "42.2.18"
}
},
"run-mode": "prod",
"version": {
"date": "2021-03-17",
"tag": "v1.38.2",
"branch": "release-x.38.x",
"hash": "91f0ed6"
},
"settings": {
"report-timezone": "Africa/Johannesburg"
}
}
}

4

@agrigate_jo You're using 1.38.2, so the problem is fixed in 1.38.3. I don't know if you're using Enterprise Edition or using Metabase Cloud, but you should contact support via email.

5

Thank you so much for your help, @flamber !