Error connecting to Snowflake

I'm getting bad request error trying to connect to Snowflake

[42eddebd-4608-4280-90c4-a92a82072628] 2023-10-03T18:51:06+03:00 ERROR metabase.driver.util Failed to connect to Database
net.snowflake.client.jdbc.SnowflakeSQLException: Bad request; operation not supported.
at net.snowflake.client.core.SessionUtil.newSession(SessionUtil.java:695)
at net.snowflake.client.core.SessionUtil.openSession(SessionUtil.java:291)
at net.snowflake.client.core.SFSession.open(SFSession.java:477)
at net.snowflake.client.jdbc.DefaultSFConnectionHandler.initialize(DefaultSFConnectionHandler.java:104)
at net.snowflake.client.jdbc.DefaultSFConnectionHandler.initializeConnection(DefaultSFConnectionHandler.java:79)
at net.snowflake.client.jdbc.SnowflakeConnectionV1.initConnectionWithImpl(SnowflakeConnectionV1.java:116)
at net.snowflake.client.jdbc.SnowflakeConnectionV1.(SnowflakeConnectionV1.java:96)
at net.snowflake.client.jdbc.SnowflakeDriver.connect(SnowflakeDriver.java:180)
at metabase.plugins.jdbc_proxy$proxy_driver$reify__78854.connect(jdbc_proxy.clj:37)
at java.sql/java.sql.DriverManager.getConnection(Unknown Source)
at java.sql/java.sql.DriverManager.getConnection(Unknown Source)
at clojure.java.jdbc$get_driver_connection.invokeStatic(jdbc.clj:271)
at clojure.java.jdbc$get_driver_connection.invoke(jdbc.clj:250)
at clojure.java.jdbc$get_connection.invokeStatic(jdbc.clj:411)
at clojure.java.jdbc$get_connection.invoke(jdbc.clj:274)
at clojure.java.jdbc$db_query_with_resultset_STAR_.invokeStatic(jdbc.clj:1111)
at clojure.java.jdbc$db_query_with_resultset_STAR_.invoke(jdbc.clj:1093)
at clojure.java.jdbc$query.invokeStatic(jdbc.clj:1182)
at clojure.java.jdbc$query.invoke(jdbc.clj:1144)
at clojure.java.jdbc$query.invokeStatic(jdbc.clj:1160)
at clojure.java.jdbc$query.invoke(jdbc.clj:1144)
at metabase.driver.sql_jdbc.connection$can_connect_with_spec_QMARK_.invokeStatic(connection.clj:302)
at metabase.driver.sql_jdbc.connection$can_connect_with_spec_QMARK_.invoke(connection.clj:299)
at metabase.driver.sql_jdbc.connection$can_connect_QMARK_$fn__50177.invoke(connection.clj:311)
at metabase.driver.sql_jdbc.connection$do_with_connection_spec_for_testing_connection$fn__50159.invoke(connection.clj:287)
at metabase.util.ssh$do_with_ssh_tunnel.invokeStatic(ssh.clj:141)
at metabase.util.ssh$do_with_ssh_tunnel.invoke(ssh.clj:130)
at metabase.driver.sql_jdbc.connection$do_with_connection_spec_for_testing_connection.invokeStatic(connection.clj:285)
at metabase.driver.sql_jdbc.connection$do_with_connection_spec_for_testing_connection.invoke(connection.clj:281)
at metabase.driver.sql_jdbc.connection$can_connect_QMARK_.invokeStatic(connection.clj:310)
at metabase.driver.sql_jdbc.connection$can_connect_QMARK_.invoke(connection.clj:306)
at metabase.driver.sql_jdbc$fn__105199.invokeStatic(sql_jdbc.clj:43)
at metabase.driver.sql_jdbc$fn__105199.invoke(sql_jdbc.clj:41)
at metabase.driver.snowflake$fn__107979.invokeStatic(snowflake.clj:508)
at metabase.driver.snowflake$fn__107979.invoke(snowflake.clj:506)
at clojure.lang.MultiFn.invoke(MultiFn.java:234)
at metabase.driver.util$can_connect_with_details_QMARK_$fn__46887.invoke(util.clj:144)
at clojure.core$binding_conveyor_fn$fn__5823.invoke(core.clj:2047)
at clojure.lang.AFn.call(AFn.java:18)
at java.base/java.util.concurrent.FutureTask.run(Unknown Source)
at java.base/java.util.concurrent.ThreadPoolExecutor.runWorker(Unknown Source)
at java.base/java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source)
at java.base/java.lang.Thread.run(Unknown Source)
[42eddebd-4608-4280-90c4-a92a82072628] 2023-10-03T18:51:06+03:00 ERROR metabase.driver.snowflake (type message)
=> java.lang.String
[42eddebd-4608-4280-90c4-a92a82072628] 2023-10-03T18:51:06+03:00 ERROR metabase.api.database Cannot connect to Database
clojure.lang.ExceptionInfo: Bad request; operation not supported. {:message "Bad request; operation not supported."}
at metabase.driver.util$can_connect_with_details_QMARK_.invokeStatic(util.clj:160)
at metabase.driver.util$can_connect_with_details_QMARK_.doInvoke(util.clj:132)
at clojure.lang.RestFn.invoke(RestFn.java:442)
at metabase.api.database$test_database_connection.invokeStatic(database.clj:678)
at metabase.api.database$test_database_connection.doInvoke(database.clj:668)
at clojure.lang.RestFn.invoke(RestFn.java:425)
at metabase.api.database$fn__95386.invokeStatic(database.clj:888)
at metabase.api.database$fn__95386.invoke(database.clj:864)
at compojure.core$wrap_response$fn__42421.invoke(core.clj:160)
at compojure.core$wrap_route_middleware$fn__42405.invoke(core.clj:132)
at compojure.core$wrap_route_info$fn__42410.invoke(core.clj:139)
at compojure.core$wrap_route_matches$fn__42414.invoke(core.clj:151)
at compojure.core$routes$fn__42433$f__42434.invoke(core.clj:198)
at compojure.core$routes$fn__42433$f__42434$respond_SINGLEQUOTE___42435.invoke(core.clj:197)
at compojure.core$wrap_route_matches$fn__42414.invoke(core.clj:153)
at compojure.core$routes$fn__42433$f__42434.invoke(core.clj:198)
at compojure.core$routes$fn__42433$f__42434$respond_SINGLEQUOTE___42435.invoke(core.clj:197)
at compojure.core$wrap_route_matches$fn__42414.invoke(core.clj:153)
at compojure.core$routes$fn__42433$f__42434.invoke(core.clj:198)
at compojure.core$routes$fn__42433.invoke(core.clj:200)
at metabase.server.middleware.auth$enforce_authentication$fn__87051.invoke(auth.clj:17)
at compojure.core$routes$fn__42433$f__42434.invoke(core.clj:198)
at compojure.core$routes$fn__42433.invoke(core.clj:200)
at compojure.core$make_context$handler__42461.invoke(core.clj:290)
at compojure.core$make_context$fn__42465.invoke(core.clj:300)
at compojure.core$routes$fn__42433$f__42434.invoke(core.clj:198)
at compojure.core$routes$fn__42433$f__42434$respond_SINGLEQUOTE___42435.invoke(core.clj:197)
at compojure.core$make_context$fn__42465.invoke(core.clj:301)
at compojure.core$routes$fn__42433$f__42434.invoke(core.clj:198)
at compojure.core$routes$fn__42433$f__42434$respond_SINGLEQUOTE___42435.invoke(core.clj:197)
at compojure.core$make_context$fn__42465.invoke(core.clj:301)
at compojure.core$routes$fn__42433$f__42434.invoke(core.clj:198)
at compojure.core$routes$fn__42433$f__42434$respond_SINGLEQUOTE___42435.invoke(core.clj:197)
at compojure.core$make_context$fn__42465.invoke(core.clj:301)
at compojure.core$routes$fn__42433$f__42434.invoke(core.clj:198)
at compojure.core$routes$fn__42433$f__42434$respond_SINGLEQUOTE___42435.invoke(core.clj:197)
at compojure.core$make_context$fn__42465.invoke(core.clj:301)
at compojure.core$routes$fn__42433$f__42434.invoke(core.clj:198)
at compojure.core$routes$fn__42433$f__42434$respond_SINGLEQUOTE___42435.invoke(core.clj:197)
at compojure.core$make_context$fn__42465.invoke(core.clj:301)
at compojure.core$routes$fn__42433$f__42434.invoke(core.clj:198)
at compojure.core$routes$fn__42433$f__42434$respond_SINGLEQUOTE___42435.invoke(core.clj:197)
at compojure.core$make_context$fn__42465.invoke(core.clj:301)
at compojure.core$routes$fn__42433$f__42434.invoke(core.clj:198)
at compojure.core$routes$fn__42433$f__42434$respond_SINGLEQUOTE___42435.invoke(core.clj:197)
at compojure.core$make_context$fn__42465.invoke(core.clj:301)
at compojure.core$routes$fn__42433$f__42434.invoke(core.clj:198)
at compojure.core$routes$fn__42433$f__42434$respond_SINGLEQUOTE___42435.invoke(core.clj:197)
at compojure.core$make_context$fn__42465.invoke(core.clj:301)
at compojure.core$routes$fn__42433$f__42434.invoke(core.clj:198)
at compojure.core$routes$fn__42433$f__42434$respond_SINGLEQUOTE___42435.invoke(core.clj:197)
at metabase.api.routes$fn__98866$fn__98869.invoke(routes.clj:64)
at compojure.core$routes$fn__42433$f__42434.invoke(core.clj:198)
at compojure.core$routes$fn__42433.invoke(core.clj:200)
at clojure.lang.AFn.applyToHelper(AFn.java:160)
at clojure.lang.AFn.applyTo(AFn.java:144)
at clojure.core$apply.invokeStatic(core.clj:667)
at clojure.core$apply.invoke(core.clj:662)
at metabase.server.routes$fn__99027$fn__99028.doInvoke(routes.clj:70)
at clojure.lang.RestFn.invoke(RestFn.java:436)
at compojure.core$routes$fn__42433$f__42434.invoke(core.clj:198)
at compojure.core$routes$fn__42433.invoke(core.clj:200)
at compojure.core$make_context$handler__42461.invoke(core.clj:290)
at compojure.core$make_context$fn__42465.invoke(core.clj:300)
at compojure.core$routes$fn__42433$f__42434.invoke(core.clj:198)
at compojure.core$routes$fn__42433$f__42434$respond_SINGLEQUOTE___42435.invoke(core.clj:197)
at compojure.core$wrap_route_matches$fn__42414.invoke(core.clj:153)
at compojure.core$routes$fn__42433$f__42434.invoke(core.clj:198)
at compojure.core$routes$fn__42433$f__42434$respond_SINGLEQUOTE___42435.invoke(core.clj:197)
at compojure.core$wrap_route_matches$fn__42414.invoke(core.clj:153)
at compojure.core$routes$fn__42433$f__42434.invoke(core.clj:198)
at compojure.core$routes$fn__42433$f__42434$respond_SINGLEQUOTE___42435.invoke(core.clj:197)
at compojure.core$wrap_route_matches$fn__42414.invoke(core.clj:153)
at compojure.core$routes$fn__42433$f__42434.invoke(core.clj:198)
at compojure.core$routes$fn__42433$f__42434$respond_SINGLEQUOTE___42435.invoke(core.clj:197)
at metabase.server.routes$fn__99012$fn__99014.invoke(routes.clj:47)
at compojure.core$routes$fn__42433$f__42434.invoke(core.clj:198)
at compojure.core$routes$fn__42433.invoke(core.clj:200)
at metabase.server.middleware.exceptions$catch_uncaught_exceptions$fn__95658.invoke(exceptions.clj:103)
at metabase.server.middleware.exceptions$catch_api_exceptions$fn__95655.invoke(exceptions.clj:91)
at metabase.server.middleware.log$log_api_call$fn__100751$fn__100752$fn__100753.invoke(log.clj:216)
at metabase.driver.sql_jdbc.execute.diagnostic$do_with_diagnostic_info.invokeStatic(diagnostic.clj:18)
at metabase.driver.sql_jdbc.execute.diagnostic$do_with_diagnostic_info.invoke(diagnostic.clj:12)
at metabase.server.middleware.log$log_api_call$fn__100751$fn__100752.invoke(log.clj:208)
at toucan2.execute$do_with_call_counts.invokeStatic(execute.clj:112)
at toucan2.execute$do_with_call_counts.invoke(execute.clj:103)
at metabase.server.middleware.log$log_api_call$fn__100751.invoke(log.clj:207)
at metabase.server.middleware.browser_cookie$ensure_browser_id_cookie$fn__103895.invoke(browser_cookie.clj:42)
at metabase.server.middleware.security$add_security_headers$fn__79595.invoke(security.clj:153)
at metabase.server.middleware.json$wrap_json_body$fn__102635.invoke(json.clj:67)
at metabase.server.middleware.offset_paging$handle_paging$fn__79619.invoke(offset_paging.clj:45)
at metabase.server.middleware.json$wrap_streamed_json_response$fn__102653.invoke(json.clj:103)
at ring.middleware.keyword_params$wrap_keyword_params$fn__104162.invoke(keyword_params.clj:55)
at ring.middleware.params$wrap_params$fn__104181.invoke(params.clj:77)
at metabase.server.middleware.misc$maybe_set_site_url$fn__50557.invoke(misc.clj:61)
at metabase.server.middleware.session$reset_session_timeout$fn__63837.invoke(session.clj:441)
at metabase.server.middleware.session$bind_current_user$fn__63806$fn__63807.invoke(session.clj:336)
at metabase.server.middleware.session$do_with_current_user.invokeStatic(session.clj:315)
at metabase.server.middleware.session$do_with_current_user.invoke(session.clj:304)
at metabase.server.middleware.session$bind_current_user$fn__63806.invoke(session.clj:335)
at metabase.server.middleware.session$wrap_current_user_info$fn__63787.invoke(session.clj:285)
at metabase.server.middleware.session$wrap_session_id$fn__63770.invoke(session.clj:217)
at metabase.server.middleware.auth$wrap_api_key$fn__87059.invoke(auth.clj:30)
at ring.middleware.cookies$wrap_cookies$fn__104082.invoke(cookies.clj:216)
at metabase.server.middleware.misc$add_content_type$fn__50539.invoke(misc.clj:29)
at metabase.server.middleware.misc$disable_streaming_buffering$fn__50565.invoke(misc.clj:78)
at ring.middleware.gzip$wrap_gzip$fn__104124.invoke(gzip.clj:86)
at metabase.server.middleware.misc$bind_request$fn__50568.invoke(misc.clj:95)
at metabase.server.middleware.ssl$redirect_to_https_middleware$fn__103911.invoke(ssl.clj:51)
at metabase.server$async_proxy_handler$fn__99517.invoke(server.clj:77)
at metabase.server.proxy$org.eclipse.jetty.server.handler.AbstractHandler$ff19274a.handle(Unknown Source)
at org.eclipse.jetty.server.handler.StatisticsHandler.handle(StatisticsHandler.java:173)
at org.eclipse.jetty.server.handler.HandlerWrapper.handle(HandlerWrapper.java:122)
at org.eclipse.jetty.server.Server.handle(Server.java:563)
at org.eclipse.jetty.server.HttpChannel.lambda$handle$0(HttpChannel.java:505)
at org.eclipse.jetty.server.HttpChannel.dispatch(HttpChannel.java:762)
at org.eclipse.jetty.server.HttpChannel.handle(HttpChannel.java:497)
at org.eclipse.jetty.server.HttpConnection.onFillable(HttpConnection.java:282)
at org.eclipse.jetty.io.AbstractConnection$ReadCallback.succeeded(AbstractConnection.java:314)
at org.eclipse.jetty.io.FillInterest.fillable(FillInterest.java:100)
at org.eclipse.jetty.io.SelectableChannelEndPoint$1.run(SelectableChannelEndPoint.java:53)
at org.eclipse.jetty.util.thread.strategy.AdaptiveExecutionStrategy.runTask(AdaptiveExecutionStrategy.java:416)
at org.eclipse.jetty.util.thread.strategy.AdaptiveExecutionStrategy.consumeTask(AdaptiveExecutionStrategy.java:385)
at org.eclipse.jetty.util.thread.strategy.AdaptiveExecutionStrategy.tryProduce(AdaptiveExecutionStrategy.java:272)
at org.eclipse.jetty.util.thread.strategy.AdaptiveExecutionStrategy.lambda$new$0(AdaptiveExecutionStrategy.java:140)
at org.eclipse.jetty.util.thread.ReservedThreadExecutor$ReservedThread.run(ReservedThreadExecutor.java:411)
at org.eclipse.jetty.util.thread.QueuedThreadPool.runJob(QueuedThreadPool.java:936)
at org.eclipse.jetty.util.thread.QueuedThreadPool$Runner.run(QueuedThreadPool.java:1080)
at java.base/java.lang.Thread.run(Unknown Source)
Caused by: net.snowflake.client.jdbc.SnowflakeSQLException: Bad request; operation not supported.
at net.snowflake.client.core.SessionUtil.newSession(SessionUtil.java:695)
at net.snowflake.client.core.SessionUtil.openSession(SessionUtil.java:291)
at net.snowflake.client.core.SFSession.open(SFSession.java:477)
at net.snowflake.client.jdbc.DefaultSFConnectionHandler.initialize(DefaultSFConnectionHandler.java:104)
at net.snowflake.client.jdbc.DefaultSFConnectionHandler.initializeConnection(DefaultSFConnectionHandler.java:79)
at net.snowflake.client.jdbc.SnowflakeConnectionV1.initConnectionWithImpl(SnowflakeConnectionV1.java:116)
at net.snowflake.client.jdbc.SnowflakeConnectionV1.(SnowflakeConnectionV1.java:96)
at net.snowflake.client.jdbc.SnowflakeDriver.connect(SnowflakeDriver.java:180)
at metabase.plugins.jdbc_proxy$proxy_driver$reify__78854.connect(jdbc_proxy.clj:37)
at java.sql/java.sql.DriverManager.getConnection(Unknown Source)
at java.sql/java.sql.DriverManager.getConnection(Unknown Source)
at clojure.java.jdbc$get_driver_connection.invokeStatic(jdbc.clj:271)
at clojure.java.jdbc$get_driver_connection.invoke(jdbc.clj:250)
at clojure.java.jdbc$get_connection.invokeStatic(jdbc.clj:411)
at clojure.java.jdbc$get_connection.invoke(jdbc.clj:274)
at clojure.java.jdbc$db_query_with_resultset_STAR_.invokeStatic(jdbc.clj:1111)
at clojure.java.jdbc$db_query_with_resultset_STAR_.invoke(jdbc.clj:1093)
at clojure.java.jdbc$query.invokeStatic(jdbc.clj:1182)
at clojure.java.jdbc$query.invoke(jdbc.clj:1144)
at clojure.java.jdbc$query.invokeStatic(jdbc.clj:1160)
at clojure.java.jdbc$query.invoke(jdbc.clj:1144)
at metabase.driver.sql_jdbc.connection$can_connect_with_spec_QMARK_.invokeStatic(connection.clj:302)
at metabase.driver.sql_jdbc.connection$can_connect_with_spec_QMARK_.invoke(connection.clj:299)
at metabase.driver.sql_jdbc.connection$can_connect_QMARK_$fn__50177.invoke(connection.clj:311)
at metabase.driver.sql_jdbc.connection$do_with_connection_spec_for_testing_connection$fn__50159.invoke(connection.clj:287)
at metabase.util.ssh$do_with_ssh_tunnel.invokeStatic(ssh.clj:141)
at metabase.util.ssh$do_with_ssh_tunnel.invoke(ssh.clj:130)
at metabase.driver.sql_jdbc.connection$do_with_connection_spec_for_testing_connection.invokeStatic(connection.clj:285)
at metabase.driver.sql_jdbc.connection$do_with_connection_spec_for_testing_connection.invoke(connection.clj:281)
at metabase.driver.sql_jdbc.connection$can_connect_QMARK_.invokeStatic(connection.clj:310)
at metabase.driver.sql_jdbc.connection$can_connect_QMARK_.invoke(connection.clj:306)
at metabase.driver.sql_jdbc$fn__105199.invokeStatic(sql_jdbc.clj:43)
at metabase.driver.sql_jdbc$fn__105199.invoke(sql_jdbc.clj:41)
at metabase.driver.snowflake$fn__107979.invokeStatic(snowflake.clj:508)
at metabase.driver.snowflake$fn__107979.invoke(snowflake.clj:506)
at clojure.lang.MultiFn.invoke(MultiFn.java:234)
at metabase.driver.util$can_connect_with_details_QMARK_$fn__46887.invoke(util.clj:144)
at clojure.core$binding_conveyor_fn$fn__5823.invoke(core.clj:2047)
at clojure.lang.AFn.call(AFn.java:18)
at java.base/java.util.concurrent.FutureTask.run(Unknown Source)
at java.base/java.util.concurrent.ThreadPoolExecutor.runWorker(Unknown Source)
at java.base/java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source)
... 1 more
[42eddebd-4608-4280-90c4-a92a82072628] 2023-10-03T18:51:06+03:00 DEBUG metabase.server.middleware.log PUT /api/database/2 400 87.5 ms (3 DB calls)
{:message "Bad request; operation not supported."}

Troubleshooting info? can you post the connection form?

{
  "browser-info": {
    "language": "en-GB",
    "platform": "MacIntel",
    "userAgent": "Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/116.0.0.0 Safari/537.36",
    "vendor": "Google Inc."
  },
  "system-info": {
    "file.encoding": "UTF-8",
    "java.runtime.name": "OpenJDK Runtime Environment",
    "java.runtime.version": "11.0.20+8",
    "java.vendor": "Eclipse Adoptium",
    "java.vendor.url": "https://adoptium.net/",
    "java.version": "11.0.20",
    "java.vm.name": "OpenJDK 64-Bit Server VM",
    "java.vm.version": "11.0.20+8",
    "os.name": "Linux",
    "os.version": "5.4.235-144.344.amzn2.x86_64",
    "user.language": "en",
    "user.timezone": "UTC"
  },
  "metabase-info": {
    "databases": [
      "postgres",
      "snowflake"
    ],
    "hosting-env": "unknown",
    "application-database": "postgres",
    "application-database-details": {
      "database": {
        "name": "PostgreSQL",
        "version": "14.7"
      },
      "jdbc-driver": {
        "name": "PostgreSQL JDBC Driver",
        "version": "42.5.1"
      }
    },
    "run-mode": "prod",
    "version": {
      "date": "2023-07-28",
      "tag": "v0.46.6.4",
      "branch": "release-x.46.6.x",
      "hash": "7c60aca"
    },
    "settings": {
      "report-timezone": "US/Eastern"
    }
  }
}


We started having this exact same issue today. It seems it can't even connect to Snowflake. It won't even let us change the password in the connection settings, as it immediately fails with the "Bad request, operation not supported" message. Here's our diagnostic info.

{
  "browser-info": {
    "language": "en-US",
    "platform": "Linux x86_64",
    "userAgent": "Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/116.0.0.0 Safari/537.36",
    "vendor": "Google Inc."
  },
  "system-info": {
    "file.encoding": "UTF-8",
    "java.runtime.name": "OpenJDK Runtime Environment",
    "java.runtime.version": "11.0.20.1+1",
    "java.vendor": "Eclipse Adoptium",
    "java.vendor.url": "https://adoptium.net/",
    "java.version": "11.0.20.1",
    "java.vm.name": "OpenJDK 64-Bit Server VM",
    "java.vm.version": "11.0.20.1+1",
    "os.name": "Linux",
    "os.version": "5.19.0-1027-aws",
    "user.language": "en",
    "user.timezone": "America/Mexico_City"
  },
  "metabase-info": {
    "databases": [
      "snowflake",
      "postgres"
    ],
    "hosting-env": "unknown",
    "application-database": "postgres",
    "application-database-details": {
      "database": {
        "name": "PostgreSQL",
        "version": "14.7"
      },
      "jdbc-driver": {
        "name": "PostgreSQL JDBC Driver",
        "version": "42.5.4"
      }
    },
    "run-mode": "prod",
    "version": {
      "date": "2023-09-18",
      "tag": "v0.47.2",
      "branch": "release-x.47.x",
      "hash": "536c24c"
    },
    "settings": {
      "report-timezone": null
    }
  }
}

I see that Snowflake released a new minor version of their JDBC driver just yesterday. Could this be related? JDBC Driver release notes for 2023 | Snowflake Documentation

Ana, we're talking at the same time here and via a ticket. Please let's continue through the ticket since you have premium support

@Luiggi Could you please help me understand what's happened here?