Hello everyone,
Alex here, almost new to Metabase. I am working on a dashboard where I need to get the field from another table. And there's only one field that matches.
But, in one it's entity key & Type/text, the other one is category & Type/BigInteger. I have tried using SQL inquiry, yet couldn't do it, then I have contacted our admin, he has created a special field in one of the tables, all saved, yet the field wasn't available for edits in 'Fields in this table' tab. I thought it would need some time to sync, but after 6 hours we see that the field disappeared from the table.
The table comes from HubSpot via Segment integration.
Would appreciate any help.
Thank you
Hi @alexsit
Please post "Diagnostic Info" from Admin > Troubleshooting.
Do a manual sync via Admin > Databases, and then check the log for errors in Admin > Troubleshooting > Logs.
Hi @flamber and thank you for the quick reply.
Here goes the information you requested:
Here is diagnostic info
{
"browser-info": {
"language": "en",
"platform": "Win32",
"userAgent": "Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:88.0) Gecko/20100101 Firefox/88.0",
"vendor": ""
},
"system-info": {
"file.encoding": "ANSI_X3.4-1968",
"java.runtime.name": "OpenJDK Runtime Environment",
"java.runtime.version": "1.8.0_275-8u275-b01-1~deb9u1-b01",
"java.vendor": "Oracle Corporation",
"java.vendor.url": "http://java.oracle.com/",
"java.version": "1.8.0_275",
"java.vm.name": "OpenJDK 64-Bit Server VM",
"java.vm.version": "25.275-b01",
"os.name": "Linux",
"os.version": "5.4.104+",
"user.language": "en",
"user.timezone": "Etc/UTC"
},
"metabase-info": {
"databases": [
"postgres"
],
"hosting-env": "unknown",
"application-database": "postgres",
"application-database-details": {
"database": {
"name": "PostgreSQL",
"version": "12.6"
},
"jdbc-driver": {
"name": "PostgreSQL JDBC Driver",
"version": "42.2.18"
}
},
"run-mode": "prod",
"version": {
"tag": "v1.39.3",
"date": "2021-05-27",
"branch": "release-x.39.x",
"hash": "598a112"
},
"settings": {
"report-timezone": "Europe/Berlin"
}
}
}
I also did manual sync as recommended and it was completed with no errors.
@alexsit If you are an Enterprise customer/trial, then please use the support email. Otherwise you should use open source edition instead.
I don't think I understand what the problem is. Can you describe it differently and provide screenshots?
I don't understand what your admin did.
You can start with the log4j parameter to get more details during sync - example:
java -Dlog4j.configurationFile="https://log4j.us/v2/templates/metabase?trace=metabase.sync" -jar metabase.jar