Export Excel Not Working error message

When I go to a question in the dashboard and export it as excel the file says

Hi @Mohammad_Abdallah
Post "Diagnostic Info" from Admin > Troubleshooting.

"browser-info": {
"language": "en-US",
"platform": "Win32",
"userAgent": "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/ Safari/537.36",
"vendor": "Google Inc."
"system-info": {
"file.encoding": "UTF-8",
"java.runtime.name": "OpenJDK Runtime Environment",
"java.runtime.version": "11.0.16+8-post-Ubuntu-0ubuntu120.04",
"java.vendor": "Ubuntu",
"java.vendor.url": "https://ubuntu.com/",
"java.version": "11.0.16",
"java.vm.name": "OpenJDK 64-Bit Server VM",
"java.vm.version": "11.0.16+8-post-Ubuntu-0ubuntu120.04",
"os.name": "Linux",
"os.version": "5.4.0-131-generic",
"user.language": "en",
"user.timezone": "Etc/UTC"
"metabase-info": {
"databases": [
"hosting-env": "unknown",
"application-database": "h2",
"application-database-details": {
"database": {
"name": "H2",
"version": "1.4.197 (2018-03-18)"
"jdbc-driver": {
"name": "H2 JDBC Driver",
"version": "1.4.197 (2018-03-18)"
"run-mode": "prod",
"version": {
"date": "2022-08-04",
"tag": "v0.44.0",
"branch": "release-x.44.x",
"hash": "d3700f5"
"settings": {
"report-timezone": null

Upgrade to latest release 0.44.6: https://github.com/metabase/metabase/releases/latest
Migrate away from H2 if you are using Metabase in production: https://www.metabase.com/docs/latest/installation-and-operation/migrating-from-h2
And check the logs for detailed stacktrace errors - Admin > Troubleshooting > Logs.

1 Like

Thank you