[Metabase 0.47.0] Query Results cannot download

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1

Hi All,

I cannot download query results for all the options, .csv,.xlsx or json. All the results are downloaded with the same file size and you open the file, it is corrupted.

{
"browser-info": {
"language": "en-US",
"platform": "Win32",
"userAgent": "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/116.0.0.0 Safari/537.36",
"vendor": "Google Inc."
},
"system-info": {
"file.encoding": "UTF-8",
"java.runtime.name": "OpenJDK Runtime Environment",
"java.runtime.version": "11.0.20+8-post-Ubuntu-1ubuntu122.04",
"java.vendor": "Ubuntu",
"java.vendor.url": "https://ubuntu.com/",
"java.version": "11.0.20",
"java.vm.name": "OpenJDK 64-Bit Server VM",
"java.vm.version": "11.0.20+8-post-Ubuntu-1ubuntu122.04",
"os.name": "Linux",
"os.version": "5.19.0-50-generic",
"user.language": "en",
"user.timezone": "Africa/Lusaka"
},
"metabase-info": {
"databases": [
"clickhouse",
"mysql"
],
"hosting-env": "unknown",
"application-database": "mysql",
"application-database-details": {
"database": {
"name": "MariaDB",
"version": "10.6.12-MariaDB-0ubuntu0.22.04.1"
},
"jdbc-driver": {
"name": "MariaDB Connector/J",
"version": "2.7.6"
}
},
"run-mode": "prod",
"version": {
"date": "2023-08-16",
"tag": "v0.47.0",
"branch": "release-x.47.x",
"hash": "682ec2d"
},
"settings": {
"report-timezone": null
}
}
}

EDIT

The problem seems to be a cache on the browser, accessing Metabase using the IP rather than the URL the download works fine.

3

Try changing the site url, that might be the error

4

By changing the URL you mean having a completely new one? For your information, I am running Metabase on a subdomain with a subpath.

5

@Luiggi this is the output I'm getting in the downloaded .csv file.

<html>
<head><title>404 Not Found</title></head>
<body>
<center><h1>404 Not Found</h1></center>
<hr><center>nginx/1.18.0 (Ubuntu)</center>
</body>
</html>
<!-- a padding to disable MSIE and Chrome friendly error page -->
<!-- a padding to disable MSIE and Chrome friendly error page -->
<!-- a padding to disable MSIE and Chrome friendly error page -->
<!-- a padding to disable MSIE and Chrome friendly error page -->
<!-- a padding to disable MSIE and Chrome friendly error page -->
<!-- a padding to disable MSIE and Chrome friendly error page -->
6

If it’s a 404 then maybe there’s a problem with the endpoints in nginx. Can you post nginx config?

7

Hi, @Luiggi below is a deducted version of the nginx config.

server {
    listen [::]:80;
    listen 80;

    server_name analytics.example.com www.analytics.example.com 192.500.60.192;

    return 301 https://analytics.example.com$request_uri;
}

map $http_upgrade $connection_upgrade {
  default upgrade;
  ''      close;
}

server {
    listen [::]:443 ssl;
    listen 443 ssl;

    server_name analytics.example.com www.analytics.example.com 192.500.60.192;

    location / {
            root   /var/www/html/;
            index  index.html index.htm;
        }

    location /metabase/ {
        proxy_pass http://127.0.0.1:6000/;
        proxy_http_version 1.1;
        proxy_set_header Upgrade $http_upgrade;
        proxy_set_header Connection $connection_upgrade;
}
    ssl_certificate /etc/metabase-cert/certificate.crt;
    ssl_certificate_key /etc/metabase-cert/private.key;
}
8

I would check the nginx logs to see if you’re hitting the correct endpoint when calling the exports endpoint

9

@Luiggi When I invoke the download, I have the following line in the access.log for Nginx

[23/Aug/2023:16:17:01 +0200] "POST /metabase/api/dataset HTTP/1.1" 202 382186

for unsuccessful download.

Below is the message when I access via IP address and a successful download

[23/Aug/2023:16:17:04 +0200] "GET /metabase/api/database/7 HTTP/1.1" 200 814
[23/Aug/2023:16:17:05 +0200] "GET /metabase/app/assets/img/blue_check.png HTTP/1.1" 200 815
10

I have checked the error.log too. I believe this line, gives the clue.

[error] 234606#234606: *140 open() "/var/www/html/api/card/111/query/xlsx" failed (2: No such file or directory)
11

Here you have the problem, clearly an error in your nginx

12

Yes, this path /var/www/html/ contains an html landing page, and then metabase is served on /metabase/ subpath of the subdomain.

13

So an html is a static resource and an api is a dynamic resource

I think that the configuration of Apache is wrong here, can you please review it?

14

We are also having the same issue. CSVs download with a 404 error message. They were working for us before 0.47.0.

I just upgraded to 0.47.1 and I'm still getting 404s. In our case, we're running Metabase in Kubernetes with Traefik as our proxy.

15

你 下载的情况恢复了么 ？ 我也出现了同样的问题呢