Metabase does not send emails from subscription

Hi there!

I just configured the email settings and the verification email was successfully sent. However, when I enabled subscriptions on the dashboards (even when using a sample dashboard), and clicked on 'send email', I received a confirmation that the email was sent, but nobody received it.

Any suggestions?

Can you check the Admin -> Troubleshooting -> Logs

Does it happen to every email you specify or specific ones?

Yeah Tony, look:

[b2e03d34-e889-4315-9561-a3e808455ee2] 2023-04-28T08:40:03-03:00 ERROR metabase.pulse Erro ao enviar notificação!
com.sun.mail.smtp.SMTPSendFailedException: 554 Message rejected: Email address is not verified.

But the address was verified in AWS SES:


Update: Metabase is sending emails only to the email configured in Amazon SES, for other emails it gives the following error: 'The following identities failed the check in region US-EAST-1: But that's strange, because that error is over the email recipient.

That's a new one! Email address is not verified. can you share the email? That's an AWS Error

Can you use a different email and see if it's able to send, like your peraonal one, you should still be able to input the email