Metabase not starting on MacOS

I installed the Mac application but it freezes on starting up. Uninstalled and installed again but the splash screen just freezes.

Hi @rahul

I’m guessing you installed the latest 0.33.3, but just want to verify?

If you wait on the “splash screen” for a minute, and then press cmd+R to refresh the page, does that do anything?

Otherwise I guess we have to look at the log from startup to failure.
You should have a file metabase.log located in ~/Library/Application Support/Metabase/ (but I don’t have Mac, so unsure).

me too :’(

Please post the log - without the log, it’s almost impossible to figure out what’s going on.

I just get the content from metabase.db.trace.db:
2019-10-04 15:30:07 jdbc[4]: exception
org.h2.jdbc.JdbcSQLException: Table “DATABASECHANGELOGLOCK” not found; SQL statement:

The trace file is less important. It’s the log that should have all the details about where it’s crashing.

EDIT: If you don’t have anything saved and is just trying Metabase for the first time, then you can remove the data (when Metabase is closed) from ~/Library/Application Support/Metabase/, which will reset everything and you will be able to run the setup again.

I removed already 2,3 times but got no luck. So how can I find and send the log file?

The log file should be in the same directory. I don’t have Mac, so I can’t reproduce.
Are you also running 0.33.3?

Yeah I’m using the latest version, I can upload an image but the log file is not an image (metabase.db.trace.db? ) so I can’t upload here. How can I send the log file to you?

The trace file (metabase.db.trace.db) is not the log. I’m interested in the log file, which might be called metabase.log

That’s all in my directory, no log file :’(

Okay, then we’ll have to see if @maz can help tomorrow with how to debug the Mac App, since he’s using Mac.

Otherwise, the only “solution” I can recommend right now is to run Metabase as a JAR-file or Docker container, but that’s somewhat more advanced than the Mac App.

I can start by jar file but not sure why the application can not start, strange :-?

Hi, i’m having the same issue (running on 0.37.2 version) and I dont have trace or log file.

Did you find a solution ?