Hello,
We recently encountered issue in the sync data in downloaded excel. There was a mismatch of data between the published results and downloaded excel/csv results for few of them.
We cleared the cache, browsing history, closed all chrome tabs and opened freshly in the incognito mode. But still it was showing stale data.
However, when tried to open in a different browser, we were able to fetch the data correctly both in UI and downloaded excel. and parallelly when we tried in the chrome again, we found the data correctly displayed and was in sync with downloaded excel.
During the issue same report when we tried opening in a parallel instance of Metabase it was working fine.
So now it becomes very tricky to identify whether there is an issue in the data, unless we verify it manually every time which is a tedious effort.
Can you help us why this is happening and how to mitigate this.
{
"browser-info": {
"language": "en-US",
"platform": "Win32",
"userAgent": "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/114.0.0.0 Safari/537.36 Edg/114.0.1823.67",
"vendor": "Google Inc."
},
"system-info": {
"file.encoding": "UTF-8",
"java.runtime.name": "Java(TM) SE Runtime Environment",
"java.runtime.version": "11.0.22+9-LTS-219",
"java.vendor": "Oracle Corporation",
"java.vendor.url": "https://openjdk.java.net/",
"java.version": "11.0.22",
"java.vm.name": "Java HotSpot(TM) 64-Bit Server VM",
"java.vm.version": "11.0.22+9-LTS-219",
"os.name": "Linux",
"os.version": "3.10.0-1062.9.1.el7.x86_64",
"user.language": "en",
"user.timezone": "Asia/Kolkata"
},
"metabase-info": {
"databases": [
"sqlserver",
"postgres"
],
"hosting-env": "unknown",
"application-database": "postgres",
"application-database-details": {
"database": {
"name": "PostgreSQL",
"version": "11.8"
},
"jdbc-driver": {
"name": "PostgreSQL JDBC Driver",
"version": "42.5.4"
}
},
"run-mode": "prod",
"version": {
"date": "2023-09-07",
"tag": "v0.47.1",
"branch": "release-x.47.x",
"hash": "bd278b9"
},
"settings": {
"report-timezone": "Asia/Calcutta"
}
}
}