Mysql db not connecting for instance deployed on AZure

I'm getting this error while connecting.

Diagnostic Info

"browser-info": {
"language": "en-US",
"platform": "Win32",
"userAgent": "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/96.0.4664.45 Safari/537.36",
"vendor": "Google Inc."
"system-info": {
"file.encoding": "UTF-8",
"": "OpenJDK Runtime Environment",
"java.runtime.version": "11.0.13+8",
"java.vendor": "Eclipse Adoptium",
"java.vendor.url": "",
"java.version": "11.0.13",
"": "OpenJDK 64-Bit Server VM",
"java.vm.version": "11.0.13+8",
"": "Linux",
"os.version": "4.15.0-158-generic",
"user.language": "en",
"user.timezone": "GMT"
"metabase-info": {
"databases": [
"hosting-env": "unknown",
"application-database": "h2",
"application-database-details": {
"database": {
"name": "H2",
"version": "1.4.197 (2018-03-18)"
"jdbc-driver": {
"name": "H2 JDBC Driver",
"version": "1.4.197 (2018-03-18)"
"run-mode": "prod",
"version": {
"date": "2021-11-09",
"tag": "v0.41.2",
"branch": "release-x.41.x",
"hash": "ad599fd"
"settings": {
"report-timezone": null

Hi @Anum
Try looking here: Can't connect to MySQL - Charset Issue

@flamber, I went through the documentation here.

How can I add a user using cpanel?

@Anum You should ask in a forum dedicated for cPanel.

I made a user in the cpanel and granted privileges with the command provided in the documentation.

GRANT SELECT ON orkopk_ev.* TO 'orkopk_ev'@'ip'; 

My localhost user is not working now. What might have gone wrong?

@Anum I don't know, but try asking in a forum dedicated to MySQL or search the internet, since it has nothing to do with Metabase.

The documentation says that i should do this:

But i didn't do this. because i never wanted to remove this. Do you think it implicitly removed this?

@Anum If you don't want to remove that user, then don't remove it. Unless you post all the commands that you did, then I have absolutely no idea what you have done.

I just did this on the local SQL editor