I have a new user that I've set up in Metabase but she didn't get her invitation email. I've tried resetting her password, and she's not receiving those emails either. We've checked her spam folder and they aren't there either. What do I do?
Hey KBass
You can start by looking at the logs in Admin Settings → Troubleshooting → Logs and look for references to smtp such as:
"SMTPSendFailedException"
As well as look for entries like the following to show when a call was made to send a password
api/session/forgot_password
Alongside, you’ll see a url like the following when a password attempt has been sent
https://metabaseapp.com/auth/reset_password/<alpha numeric string>