Not getting help from support

I reached support at on the 9th, but didn't get a response yet, is this the correct address for support or should I reach out to another e-mail?

Hi, that’s the correct email. I just looked for your email and I couldn’t find it, can you send it again? Paid users have a 3 days max SLA

Hi, just sent a new one:

Hasn’t arrived yet. I’ll respond to an old one from you so we’re in contact