Point map not showing in static embedding on METABASE CLOUD

Guys help me, i already email to help@metabase.com and it's been two weeks there is no solution.

just replied, it's a very old bug we have unfortunately. Please write to the support email, remember that if you run in our cloud you have access to premium support

Where to reach premium support?

Help at metabase dot com

I did but no luck, no satisfied response