opened 08:55AM - 28 Mar 24 UTC
**Describe the bug**
point map not showing in static embedding on metabase clou… d
**Logs**
```
[c6798e9b-c5aa-4573-bbc8-52175b19bd82] 2024-03-28T15:47:13+07:00 DEBUG metabase.server.middleware.log GET /api/tiles/8/205/132/45706/45719 401 119.0 µs (0 DB calls)
"Unauthenticated"
[987394a2-6c42-4a80-b727-7cfb22c93180] 2024-03-28T15:47:13+07:00 DEBUG metabase.server.middleware.log GET /api/tiles/8/206/132/45706/45719 401 95.5 µs (0 DB calls)
"Unauthenticated"
[c6798e9b-c5aa-4573-bbc8-52175b19bd82] 2024-03-28T15:47:13+07:00 DEBUG metabase.server.middleware.log GET /api/tiles/8/205/133/45706/45719 401 70.5 µs (0 DB calls)
"Unauthenticated"
[987394a2-6c42-4a80-b727-7cfb22c93180] 2024-03-28T15:47:13+07:00 DEBUG metabase.server.middleware.log GET /api/tiles/8/206/133/45706/45719 401 80.6 µs (0 DB calls)
"Unauthenticated"
[c6798e9b-c5aa-4573-bbc8-52175b19bd82] 2024-03-28T15:47:13+07:00 DEBUG metabase.server.middleware.log GET /api/tiles/8/204/132/45706/45719 401 75.2 µs (0 DB calls)
"Unauthenticated"
[987394a2-6c42-4a80-b727-7cfb22c93180] 2024-03-28T15:47:13+07:00 DEBUG metabase.server.middleware.log GET /api/tiles/8/207/132/45706/45719 401 45.9 µs (0 DB calls)
"Unauthenticated"
[c6798e9b-c5aa-4573-bbc8-52175b19bd82] 2024-03-28T15:47:13+07:00 DEBUG metabase.server.middleware.log GET /api/tiles/8/204/133/45706/45719 401 61.6 µs (0 DB calls)
"Unauthenticated"
[987394a2-6c42-4a80-b727-7cfb22c93180] 2024-03-28T15:47:13+07:00 DEBUG metabase.server.middleware.log GET /api/tiles/8/207/133/45706/45719 401 39.6 µs (0 DB calls)
"Unauthenticated"
[c6798e9b-c5aa-4573-bbc8-52175b19bd82] 2024-03-28T15:47:13+07:00 DEBUG metabase.server.middleware.log GET /api/tiles/8/203/132/45706/45719 401 115.2 µs (0 DB calls)
"Unauthenticated"
[987394a2-6c42-4a80-b727-7cfb22c93180] 2024-03-28T15:47:13+07:00 DEBUG metabase.server.middleware.log GET /api/tiles/8/208/132/45706/45719 401 43.4 µs (0 DB calls)
"Unauthenticated"
[c6798e9b-c5aa-4573-bbc8-52175b19bd82] 2024-03-28T15:47:13+07:00 DEBUG metabase.server.middleware.log GET /api/tiles/8/203/133/45706/45719 401 64.0 µs (0 DB calls)
"Unauthenticated"
[987394a2-6c42-4a80-b727-7cfb22c93180] 2024-03-28T15:47:13+07:00 DEBUG metabase.server.middleware.log GET /api/tiles/8/208/133/45706/45719 401 57.4 µs (0 DB calls)
"Unauthenticated"
```
**To Reproduce**
Steps to reproduce the behavior:
1. make dashboard with point map
2. publish static embedding
3. open dashboard with published link
4. map not showing
**Expected behavior**
<img width="1472" alt="Screenshot 2024-03-28 at 15 51 33" src="https://github.com/metabase/metabase/assets/10842521/5b3d5db3-ea62-406c-9803-760d34e13455">
**Screenshots**
https://klikpeta.metabaseapp.com/public/dashboard/b8126c9b-7522-484d-962d-03f889b78a97
<img width="1494" alt="Screenshot 2024-03-28 at 15 53 41" src="https://github.com/metabase/metabase/assets/10842521/65bc2ad7-84ef-4336-bc22-cc71a927b860">
**Severity**
super annoying
**Metabase Diagnostic Info**
```json
{
"browser-info": {
"language": "en-GB",
"platform": "MacIntel",
"userAgent": "Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/17.4 Safari/605.1.15",
"vendor": "Apple Computer, Inc."
},
"system-info": {
"file.encoding": "UTF-8",
"java.runtime.name": "OpenJDK Runtime Environment",
"java.runtime.version": "11.0.22+7",
"java.vendor": "Eclipse Adoptium",
"java.vendor.url": "https://adoptium.net/",
"java.version": "11.0.22",
"java.vm.name": "OpenJDK 64-Bit Server VM",
"java.vm.version": "11.0.22+7",
"os.name": "Linux",
"os.version": "5.10.209-198.812.amzn2.x86_64",
"user.language": "en",
"user.timezone": "GMT"
},
"metabase-info": {
"databases": [
"postgres"
],
"hosting-env": "unknown",
"application-database": "postgres",
"application-database-details": {
"database": {
"name": "PostgreSQL",
"version": "14.10"
},
"jdbc-driver": {
"name": "PostgreSQL JDBC Driver",
"version": "42.6.0"
}
},
"run-mode": "prod",
"version": {
"date": "2024-02-22",
"tag": "v1.48.7",
"hash": "c192db1"
},
"settings": {
"report-timezone": "Asia/Jakarta"
}
}
}
```
Guys help me, i already email to help@metabase.com and it's been two weeks there is no solution.
Luiggi
March 28, 2024, 12:45pm
2
just replied, it's a very old bug we have unfortunately. Please write to the support email, remember that if you run in our cloud you have access to premium support
Where to reach premium support?
I did but no luck, no satisfied response