Same question someone can viewe others couldn't

Get Help
1

User U1 can see the question result. User U2 sees "we are experiencing server issue"..

U2 uses U1's laptop and browser and the issue remains. Also checked permission and didn't see a problem on that. Please let me know how to fix this , thanks!

2

Hi @xuheng925
Post "Diagnostic Info" from Admin > Troubleshooting.
Check the logs for more details in Admin > Troubleshooting > Logs.

3

{
"browser-info": {
"language": "zh-CN",
"platform": "MacIntel",
"userAgent": "Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/100.0.4896.75 Safari/537.36",
"vendor": "Google Inc."
},
"system-info": {
"file.encoding": "UTF-8",
"java.runtime.name": "Java(TM) SE Runtime Environment",
"java.runtime.version": "1.8.0_251-b08",
"java.vendor": "Oracle Corporation",
"java.vendor.url": "http://java.oracle.com/",
"java.version": "1.8.0_251",
"java.vm.name": "Java HotSpot(TM) 64-Bit Server VM",
"java.vm.version": "25.251-b08",
"os.name": "Linux",
"os.version": "4.19.91-18.al7.x86_64",
"user.language": "zh",
"user.timezone": "Asia/Shanghai"
},
"metabase-info": {
"databases": [
"h2",
"mysql"
],
"hosting-env": "unknown",
"application-database": "h2",
"application-database-details": {
"database": {
"name": "H2",
"version": "1.4.197 (2018-03-18)"
},
"jdbc-driver": {
"name": "H2 JDBC Driver",
"version": "1.4.197 (2018-03-18)"
}
},
"run-mode": "prod",
"version": {
"tag": "v0.42.4",
"date": "2022-04-07",
"branch": "release-x.42.x",
"hash": "7c3ce2d"
},
"settings": {
"report-timezone": "Hongkong"
}
}
}

4

Loading to get log, will post it when loaded out

5

@xuheng925
The log will never load. You need to upgrade to Java 11:
https://www.metabase.com/docs/latest/operations-guide/java-versions.html
And you should migrate away from H2 if you are using Metabase in production:
https://www.metabase.com/docs/latest/operations-guide/migrating-from-h2.html

6

@xuheng925 The solution @flamber gives to you, works?
I'm having the same issue here, and I'm using the v0.44.3 Metabase version.
Only one user is getting this "we are experiencing server issue" message and only with one chart.

So, I should install the Java 11 at the user (who is getting the error) computer?

8

This has been almost 1 yr so I am not sure if I remember this correctly. But I followed the instruction to migrate from H2 to MySQL as the application database and this issue has been gone

9

@puglisi you shouldn't install java on user's computers, as Java is only needed in the Metabase machine.

Please upgrade to 45.2.1

1 Like
10

Got it! Thanks for your answer!