Same question someone can viewe others couldn't

User U1 can see the question result. User U2 sees "we are experiencing server issue"..

U2 uses U1's laptop and browser and the issue remains. Also checked permission and didn't see a problem on that. Please let me know how to fix this , thanks!

Hi @xuheng925
Post "Diagnostic Info" from Admin > Troubleshooting.
Check the logs for more details in Admin > Troubleshooting > Logs.

"browser-info": {
"language": "zh-CN",
"platform": "MacIntel",
"userAgent": "Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/100.0.4896.75 Safari/537.36",
"vendor": "Google Inc."
"system-info": {
"file.encoding": "UTF-8",
"": "Java(TM) SE Runtime Environment",
"java.runtime.version": "1.8.0_251-b08",
"java.vendor": "Oracle Corporation",
"java.vendor.url": "",
"java.version": "1.8.0_251",
"": "Java HotSpot(TM) 64-Bit Server VM",
"java.vm.version": "25.251-b08",
"": "Linux",
"os.version": "4.19.91-18.al7.x86_64",
"user.language": "zh",
"user.timezone": "Asia/Shanghai"
"metabase-info": {
"databases": [
"hosting-env": "unknown",
"application-database": "h2",
"application-database-details": {
"database": {
"name": "H2",
"version": "1.4.197 (2018-03-18)"
"jdbc-driver": {
"name": "H2 JDBC Driver",
"version": "1.4.197 (2018-03-18)"
"run-mode": "prod",
"version": {
"tag": "v0.42.4",
"date": "2022-04-07",
"branch": "release-x.42.x",
"hash": "7c3ce2d"
"settings": {
"report-timezone": "Hongkong"

Loading to get log, will post it when loaded out

The log will never load. You need to upgrade to Java 11:
And you should migrate away from H2 if you are using Metabase in production: