I’m encountering permissions issues on occasion. I cannot produce these errors intentionally (or in the Sample database). The error message “Sorry, you don’t have permission to see this card.” showed up a few times when I was trying to create a model, view a dashboard or view a question. With the model creation, this happened in both the GUI builder and native queries interface.
In dashboards and questions, the error persists for a while and eventually after a few refreshes or if I try the action again later on, it works again. Sometimes it crops back up. (One of our customers reported something similar recently in the dashboards.)
In models, the error shows every time I try to edit the query. I can replicate this with sample data, see screenshots. I can preview a model that is just the table itself, but as soon as I add a summary function and hit the blue preview button, I get “Sorry, you don’t have permission to see that.”
I am not using a proxy, and I am an admin.
Logs from an error (when trying to create a model):
[5d9de7e7-fd57-4526-bf87-f8024acbcea6] 2025-08-07T11:56:02+01:00 DEBUG metabase.server.middleware.log GET /api/health 200 0ms (0 DB calls) App DB connections: 0/15 Jetty threads: 3/50 (10 idle, 0 queued) (120 total active threads) Queries in flight: 0 (0 queued) {:metabase-user-id nil} [5d9de7e7-fd57-4526-bf87-f8024acbcea6] 2025-08-07T11:56:03+01:00 DEBUG metabase.server.middleware.log GET /api/health 200 0ms (0 DB calls) App DB connections: 0/15 Jetty threads: 3/50 (10 idle, 0 queued) (120 total active threads) Queries in flight: 0 (0 queued) {:metabase-user-id nil} [5d9de7e7-fd57-4526-bf87-f8024acbcea6] 2025-08-07T11:56:07+01:00 DEBUG metabase.server.middleware.log GET /api/session/properties 200 40ms (13 DB calls) App DB connections: 0/15 Jetty threads: 3/50 (10 idle, 0 queued) (120 total active threads) Queries in flight: 0 (0 queued) {:metabase-user-id 12} [5d9de7e7-fd57-4526-bf87-f8024acbcea6] 2025-08-07T11:56:07+01:00 DEBUG metabase.server.middleware.log GET /api/user/current 200 21ms (10 DB calls) App DB connections: 0/15 Jetty threads: 4/50 (8 idle, 0 queued) (122 total active threads) Queries in flight: 0 (0 queued) {:metabase-user-id 12} [5d9de7e7-fd57-4526-bf87-f8024acbcea6] 2025-08-07T11:56:07+01:00 DEBUG metabase.server.middleware.log GET /api/bookmark 200 3ms (1 DB calls) App DB connections: 0/15 Jetty threads: 4/50 (9 idle, 0 queued) (122 total active threads) Queries in flight: 0 (0 queued) {:metabase-user-id 12} [5d9de7e7-fd57-4526-bf87-f8024acbcea6] 2025-08-07T11:56:07+01:00 DEBUG metabase.server.middleware.log GET /api/database 200 43ms (2 DB calls) App DB connections: 2/15 Jetty threads: 6/50 (7 idle, 0 queued) (122 total active threads) Queries in flight: 0 (0 queued) {:metabase-user-id 12} [5d9de7e7-fd57-4526-bf87-f8024acbcea6] 2025-08-07T11:56:07+01:00 DEBUG metabase.server.middleware.log GET /api/search 200 13ms (4 DB calls) App DB connections: 0/15 Jetty threads: 3/50 (9 idle, 0 queued) (122 total active threads) Queries in flight: 0 (0 queued) {:metabase-user-id 12} [5d9de7e7-fd57-4526-bf87-f8024acbcea6] 2025-08-07T11:56:08+01:00 DEBUG metabase.server.middleware.log GET /api/timeline 200 2ms (1 DB calls) App DB connections: 0/15 Jetty threads: 3/50 (10 idle, 0 queued) (122 total active threads) Queries in flight: 0 (0 queued) {:metabase-user-id 12}
Diagnostic info
{
"browser-info": {
"language": "en-GB",
"platform": "Win32",
"userAgent": "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/138.0.0.0 Safari/537.36",
"vendor": "Google Inc."
},
"metabase-info": {
"databases": [
"postgres",
"h2"
],
"run-mode": "prod",
"plan-alias": "",
"version": {
"date": "2025-03-18",
"tag": "v0.53.7",
"hash": "1cd6e9d"
},
"settings": {
"report-timezone": null
},
"hosting-env": "unknown",
"application-database": "postgres",
"application-database-details": {
"database": {
"name": "PostgreSQL",
"version": "16.8"
},
"jdbc-driver": {
"name": "PostgreSQL JDBC Driver",
"version": "42.7.4"
}
}
},
"system-info": {
"file.encoding": "UTF-8",
"java.runtime.name": "OpenJDK Runtime Environment",
"java.runtime.version": "21.0.6+7-LTS",
"java.vendor": "Eclipse Adoptium",
"java.vendor.url": "https://adoptium.net/",
"java.version": "21.0.6",
"java.vm.name": "OpenJDK 64-Bit Server VM",
"java.vm.version": "21.0.6+7-LTS",
"os.name": "Linux",
"os.version": "5.10.238-234.956.amzn2.x86_64",
"user.language": "en",
"user.timezone": "GMT"
}
}