Subscrible email can't load graphic

I created an email registration but there was an error displaying the card in the email. I tried to redo the same with another dashboard with similar graphics and it loaded normally. How can I solve?

Could you provide more info about your Metabase instance by going to Admin Settings > Troubleshooting > Diagnostics Info?


I'm looking for something like this:

"browser-info": {
"language": "pt-BR",
"platform": "Win32",
"userAgent": "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/ Safari/537.36",
"vendor": "Google Inc."
"system-info": {
"file.encoding": "UTF-8",
"": "OpenJDK Runtime Environment",
"java.runtime.version": "11.0.23+9",
"java.vendor": "Eclipse Adoptium",
"java.vendor.url": "",
"java.version": "11.0.23",
"": "OpenJDK 64-Bit Server VM",
"java.vm.version": "11.0.23+9",
"": "Linux",
"os.version": "5.10.215-203.850.amzn2.x86_64",
"user.language": "en",
"user.timezone": "GMT"
"metabase-info": {
"databases": [
"hosting-env": "unknown",
"application-database": "postgres",
"application-database-details": {
"database": {
"name": "PostgreSQL",
"version": "14.10"
"jdbc-driver": {
"name": "PostgreSQL JDBC Driver",
"version": "42.7.2"
"run-mode": "prod",
"version": {
"date": "2024-05-02",
"tag": "v1.49.8",
"hash": "38cb850"
"settings": {
"report-timezone": null

If you change the visualization type for this question, does the issue still occur?