Users can't view existing dashboards

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1

Hi -

My new users in the "Leadership" group keep reporting that they cannot see dashboards, even though their permissions should allow them data and collections access.

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I even created another test account for myself where I'm added to the same group and still can't see anything.
What's going on? Is there a setting I'm missing?

Meera

2

For reference, this is what they are and I am seeing:

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3

Hi @mvtemple
Post "Diagnostic Info" from Admin > Troubleshooting.
And check the logs for more details - Admin > Troubleshooting > Logs.
You have access to the dashboard, since it's in the "Our analytics", but the questions are likely in a collection that the user does not have access to (example a Personal Collection of a different user).

For reference: https://www.metabase.com/learn/organization/organization/collection-permissions.html

4

Hi @flamber. Diagnostic information below. That's strange, because I have other users in other groups (e.g. Tech) who can see the dashboards, but when I change a former Leadership user to Tech, they still can't see it.

{ "browser-info": {
"language": "en-US",
"platform": "MacIntel",
"userAgent": "Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36",
"vendor": "Google Inc."
},
"system-info": {
 "file.encoding": "UTF-8",
"java.runtime.name": "OpenJDK Runtime Environment",
"java.runtime.version": "11.0.11+9",
"java.vendor": "AdoptOpenJDK",
"java.vendor.url": "https://adoptopenjdk.net/",
"java.version": "11.0.11",
"java.vm.name": "OpenJDK 64-Bit Server VM",
"java.vm.version": "11.0.11+9",
"os.name": "Linux",
"os.version": "4.14.219-164.354.amzn2.x86_64",
"user.language": "en",
"user.timezone": "GMT"
},
"metabase-info": {
"databases": [
  "snowflake",
  "h2"
],
"hosting-env": "unknown",
"application-database": "postgres",
"application-database-details": {
  "database": {
    "name": "PostgreSQL",
    "version": "11.9"
  },
  "jdbc-driver": {
    "name": "PostgreSQL JDBC Driver",
    "version": "42.2.18"
  }
},
"run-mode": "prod",
"version": {
  "date": "2021-05-17",
  "tag": "v1.39.2",
  "branch": "release-x.39.x",
  "hash": "b0d9436"
},
"settings": {
  "report-timezone": "America/New_York"
  }
}
}.
5

@mvtemple Where are the cards on the dashboard located? That should help you.
And the error in Admin > Troubleshooting > Logs should indicate the problem too.