I installed the Mac application but it freezes on starting up. Uninstalled and installed again but the splash screen just freezes.
Hi @rahul
I’m guessing you installed the latest 0.33.3, but just want to verify?
If you wait on the “splash screen” for a minute, and then press cmd
+R
to refresh the page, does that do anything?
Otherwise I guess we have to look at the log from startup to failure.
You should have a file metabase.log
located in ~/Library/Application Support/Metabase/
(but I don’t have Mac, so unsure).
me too :’(
@phile
Please post the log - without the log, it’s almost impossible to figure out what’s going on.
I just get the content from metabase.db.trace.db:
2019-10-04 15:30:07 jdbc[4]: exception
org.h2.jdbc.JdbcSQLException: Table “DATABASECHANGELOGLOCK” not found; SQL statement:
SELECT COUNT(*) FROM PUBLIC.DATABASECHANGELOGLOCK [42102-197]
@phile
The trace file is less important. It’s the log that should have all the details about where it’s crashing.
EDIT: If you don’t have anything saved and is just trying Metabase for the first time, then you can remove the data (when Metabase is closed) from ~/Library/Application Support/Metabase/
, which will reset everything and you will be able to run the setup again.
I removed already 2,3 times but got no luck. So how can I find and send the log file?
@phile
The log file should be in the same directory. I don’t have Mac, so I can’t reproduce.
Are you also running 0.33.3?
Yeah I'm using the latest version, I can upload an image but the log file is not an image (metabase.db.trace.db? ) so I can't upload here. How can I send the log file to you?
@phile
The trace file (metabase.db.trace.db
) is not the log. I’m interested in the log file, which might be called metabase.log
@phile
Okay, then we’ll have to see if @maz can help tomorrow with how to debug the Mac App, since he’s using Mac.
Otherwise, the only “solution” I can recommend right now is to run Metabase as a JAR-file or Docker container, but that’s somewhat more advanced than the Mac App.
I can start by jar file but not sure why the application can not start, strange :-?